Sugar CRM previously had 2 paid subscription models. But in the last 12 months, Sugar has shifted into 4 paid subscription options. This mimics closely the offering of Salesforce.com. And across the board, the feature set for each pricing level compares favorably for Sugar.
Sugar CRM Professional Edition includes social CRM, full sales, marketing and support automation, e-mail integration, list and chart reporting, team selling, advanced security, and workflow automation.
It also includes Support for up to 22 languages, unlimited API calls, and even regular back-ups of your customer data. Users also have the option to deploy online in the cloud or on their own network.