6 CRM Benefits for Sales People and Small Business
Sales Reps and Small Businesses can reap from these CRM Benefits
Is CRM just for large corporations? Not any more. CRM has found its way down to the small business world and even down to the single user. Reminders and Calenders have become standard. And Sales Opportunity/Pipeline Management has also become expected functionality for a Sales Rep to be on top of his or her details.
Customer Service is crucial for each Small Business
The most valuable asset any company has is the customers who use the service or buy the product. CRM or customer relationship management is a great way to share and organize information related to your customer’s data base. The more customer data you have the more targeted sales your company can achieve.
Collecting customer info is essential for each Sales Rep
This is why it is important when you are in business to collect as much customer information as you can and store it properly. CRM providers and their software help you achieve that.
Here are 6 Benefits that CRM offers each Small Business
1. Central Database. Customer relationship management which will help your employees store the information they need.
2. Collaboration. Customer relationship management which will help all of the departments in your business to import and export customer data and share it with each other.
3. CRM that is Analytical. There are many times when you need to use the customer’s data to analyze facts and speculation for future or current business needs. This type of CRM will be very helpful for this reason. This form of CRM can help you zoom in on your target market and focus on their wants and needs with your marketing and sales plans.
4. Interactive CRM. This type of CRM will allow your company to zoom in on how to handle the customer service needs of any customer. With this form of CRM you can build a strong relationship with the clients. You can send offers as part of your marketing efforts and software updates, surveys and more.
A good example of interactive CRM is the case module in SugarCRM.
5. Sales Intelligence. This form of CRM is not directly related to your client but it will let you business and sales team have valuable information regarding the clients. You can give details to departments like sales and marketing or customer service and train them to sell more or give them much needed information.
6. Campaign Management and Marketing. Think of it like this, CRM sends your advertisement to the client using a database that is easy to use like a social network. This can be an email, phone call or by the postal service. You can send and track most anything.
With this excel tool, you will be able to compare the (Gartner) Total Cost of Ownership (TCO) of more than 10 of the top CRM systems.
The comparison calculator includes the following CRM software systems: Microsoft Dynamics CRM, Siebel, SAP, Salesforce.com, SugarCRM, Saleslogix, Sage CRM, Sage ACT, and more…
You will be able to plug in your numbers and compare the results between various CRM systems. This tool was created by CRM professionals – and is now available to our readers.
With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.
TCO line items include:
- User price
- Hardware (incl. Server and Users)
- and more…
With this spreadsheet tool, you will be able to compare the features and details of the top CRM systems.
You will be able to compare and evaluate the following CRM business software systems: Microsoft Dynamics CRM, Infusion, Goldmine, Saleslogix, and more…
CRM evaluation topics include: Matrix of Features, Price/Licensing, Available Entities/Modules, Network/Hardware Platforms, and more…
You will be able to view the pros and cons of these CRM solutions side by side – and compare the strengths and weaknesses of these various CRM systems. This tool was created by CRM experts – and is now available to our readers.
Using this Excel spreadsheet tool, you will be empowered to recognize the chief differences between almost 10 of the top CRM systems, including Sage SalesLogix, Microsoft Dynamics CRM, Pivotal, GoldMine, Sage ACT! and more.
CRM Comparison Topics include:
- CRM Features
- Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more).
- Entities and Modules (e.g. SFA, Marketing, Service, etc)
- Network and Hardware (Microsoft, Linux, etc…)
- Costs and Pricing (Licensing, etc..)
- Industry/SIC/NAICS information
With this excel tool, you will be able to compare the various price factors in the Online and On-Premise CRM deployment models.
This tool addresses various CRM deployment models, including (a) Online vs On-Premise, (b) SaaS vs Licensing and (c) Hosted vs Installed CRM.
With this tool, you will also be able to plug in your numbers and compare the results between various CRM implementation options. This tool was created by CRM gold partners – and is now available to our readers.
CRM Benefits Video
CRM for Small Business
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