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Written By: Cliff Ford on July 4, 2013 No Comment

9 CRM Best Practices
To make the CRM implementation easier for you and your company, here are a few things to keep in mind.

#1 Value – the value of the process of adding a CRM system will make it much easier on everyone.

#2 Budget – nothing of value comes cheap. This is the same with a CRM system. It costs money, human power and time. It will also reap rewards down the road.

#3 Back Up Everything – You will need all of your files. Get them in order. Tell every person to make a copy of the files they need to work with. Centralize all of the data and make it easier on everyone.

#4Tell every department what is going on. Let them know who this will help the sale department and how it will help make the marketing department’s job easier. Make them part of the team by telling them you need their help and asking them to get this data ready for you and the CRM system.

#5 Be the leader you are. When you show your staff and the departments you want to make work easier for them, it shows you care. Tell them and show them how the system will make their job much easier.

#6. Build Trust with your software dealer. Do business with someone who earns your trust. See a demo of their software and see if you like it.

#7 It is okay to go slow. Do not try and upgrade every department at the same time. Change is not something that can be dished out like fast food. CRM implementation will work better in small doses.

#8 Show your team the benefits of CRM and how it will be better for them and lighten their workload.

#9 Always be willing to make your company better even if this means getting use to the process of CRM systems.

Written By: Cliff Ford on September 8, 2012 No Comment

The SugarCRM open-source software offers the business a prevention method of vendor lock-in, which is one reason why many businesses think it works. Typically, the open source application allows development and distribution of network programs for transparency and freedom of better use on the systems. Software applications of SugarCRM will become a value-based product that creates lower risks with the fastest return on investments. Workflows on this type of application are those that are implemented for proper tracking, routing and monitoring of different customer movements.

Written By: Cliff Ford on September 6, 2012 No Comment

CRM makes news sites and press releases day in and day out. Many people think CRM is just what the doctor ordered for business and with good reason too. The world of corporations are changing as their customer’s needs change. With this change comes the need to trim the costs to stay in budget and finding ways to make the company more profitable.

This is not always easy for a company that does not have all the facts. CRM helps you to analyze those facts and make sure that nothing is left to chance. CRM can become profitable when we use the right program, the right people leading the way and the correct technology to get us there.

Written By: Cliff Ford on September 2, 2012 No Comment

CRM in Business – Don’t let the economy affect you!

It seems that regardless of the state of the economy, the growth of CRM is not effected according to a recent study. When the economy takes a slump the CRM grows even more.

This blog covers a number of reasons why this seems to happen.

Written By: Cliff Ford on February 6, 2012 No Comment

Customer relationship management (CRM) is versatile system that can be put in place for customer service tracking, developing marketing and sales campaigns and more. Most business people feel that a positive relationship with their customers is essential to the life blood of any business. One of the easiest ways to develop and maintain these relationships is by using customer relationship management software and CRM systems.

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