Sage ACT’s CRM Strategy for Social Media Do you have a strategy for integrating your CRM with Social Media? If you are like most firms, you might not have a real strategy yet. At best, you might have a Facebook page or even a Twitter account. You may even be associated with a few people [...]

Social Marketing and CRM CRM is more of a tool to view social data rather than pubish social data. That said, the big CRM firms such as Sugar, Microsoft and Salesforce are coming up with ways to use CRM in more of a socially interactive way rather than just to spy on their clients. List [...]