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CRM For Customer Management-Impress Your Customers With Your CRM

Written By: Cliff Ford on November 14, 2011 No Comment

Customer Management

When it comes to Customer Relationship Management software  it seems that they are being used by many organizations around the world to keep up with the growing needs of customer service and more. We advise you to be transparent. Tell your clients you are using a customer relations software. And let them know this is a very good thing – for them!

Customer Relationship Management- Focusing on the Customer

Perhaps the reason these Customer Relationship Management Software is so important to organizations is because it help the business to focus on the customer. In every business the customer is the number one reason for being in business. Using customer relationship software allows the business to focus on the customer’s needs and service them properly.

Understanding Customer Relationship Software

Let’s look at things from the eyes of the customer. First, how does the customer feel about the purpose of CRM solutions? Do they understand it? Do the need to? Many customers have no clue what these three letters CRM stand for or what they do. What they do understand is when you demonstrate to them that you are looking out for their needs.

Better Service through CRM

The customer understands that you are trying to offer them better customer service and treat them better by offering them information, products and services they can use. Improving your relationship with the customer is what is truly important.

CRM in the News

CRM has been the focus of many press releases and the topic on TV and radio shows. That being said, the customer will understand the benefits they receive and not the features of the CRM service. They only care about how it can benefit them and you must demonstrate that with customer service and customer follow up. Focus on the needs of the customer and everything else will fall into place the way it should.

Hitting your Goals with the help of a CRM Package

CRM is simply a system that helps a company to put the needs of the customer first and use that in their customer service, marketing and sales practice. CRM Solutions uses every person in the company and gets them all on the same page. They all work toward a common goal. It takes work to get the Customer Relationship Management solution functional but that work is well worth the time and money invested because it will do so much for your company.

Free Download - CRM Excel Tool - TCO CalculatorCRM Download: TCO Excel Calculator

With this excel tool, you will be able to compare the Total Cost of Ownership (TCO) of more than 10 of the top CRM systems.

The comparison calculator includes the following CRM software systems: Microsoft CRM, Salesforce, SugarCRM, Sage CRM, Sage ACT, and more…

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

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TCO line items include:

  1. Support
  2. Staffing
  3. Mobile
  4. Licensing
  5. User price
  6. Network
  7. Rollout/Implementation
  8. Hardware (incl. Server and Users)
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Webinar: Comparing Microsoft CRM 2011 and Salesforce.com

This comparison between Salesforce.com and Microsoft Dynamics CRM 2011 will assist you in your CRM evaluation. To view the on-demand webinar, click the image below.

CRM Webinar - Microsoft Dynamics CRM vs Salesforce.com


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CRM Price Comparison – A Comprehensive CRM price comparison . Find out what a CRM can do for your Business and the average costs of a CRM.

About the author

Cliff Ford Author: Cliff Ford. CRM Solution Comparison has provided CRM cloud software reviews and evaluations for several years. Our staff of CRM certified partners implements, tests and uses the various systems discussed within this blog. We have created a number of excellent CRM comparison and evaluation tools that we provide our readers. Google

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