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Microsoft CRM vs SugarCRM

Written By: Cliff Ford on August 16, 2012 No Comment

CRM Comparison: Microsoft CRM vs SugarCRM

This article compares the various versions of SugarCRM and Microsoft Dynamics CRM. The pricing and strengths of Microsoft Dynamics CRM vs SugarCRM are discussed.

SugarCRM Pros and Cons

SugarCRM, an open-source software-solution vendor, is also known as Sugar Customer Relationship Management (CRM) system. Having been downloaded over 10 million times, it is widely used by businesses all over the world to streamline and automate their customer management processes.

SugarCRM comes in 2 main flavors – paid and unpaid. The unpaid (aka free) version is call Community Edition (aka CE).

The most common paid version is Sugar Professional and is priced at $30 per user per month. This includes technical support and many other features.

For CE (Community Edition), the only cost is for server hosting - because the application itself is free of cost. The caveat is that it must be hosted by you – either in your own cloud or in your own network/server environment.  Sugar is powerful and can be used by small and medium businesses. Sugar offers over 40 major development tools which integrate together to provide a robust solution.

A wide variety of plug-ins are available which helps in customization and integration. Our expert developers customize your application to a give you unique solutions to meet your business needs. It can be used across various platforms, as its operating system (Linux, Windows, Mac or UNIX) is neutral.

In this competitive world, your customers can easily visit your competitor, if they don’t receive the best service from you. One way to ensure your customers that you will provide the best customer service  is to build a customer relationship management system. The system should be designed by your own team since your own employees will do the best to streamline processes and open lines of communications within the organization so as to offer the best possible service to the client.

Microsoft Dynamics CRM Advantages

Microsoft CRM is the number 2 CRM in the world right now – behind Salesforce. It is tightly integrated with other Microsoft Business Solutions products such as Microsoft Great Plains, SharePoint, and Office 365.

Pros of Microsoft Dynamics CRM

  • Seamless integration with Microsoft Outlook
  • Exceptional reporting, including Goals vs Actual
  • The most complete set of features in any CRM system

Cons of Microsoft Dynamics CRM

  • MS CRM does not yet function in the Apple/Safari environment
  • Pricing is $44 per user per month which is slightly higher than Sugar Professional (but much cheaper than Salesforce)
  • The User Interface (screens) can be complex and slightly confusing.

Video Comparison of Sugar and Microsoft


SugarCRM Free Trial AccountSugarCRM Free Trial Account

It can be extremely helpful to use a free demo of a CRM product before making your purchase decision. Click here to receive this free Trial of SugarCRM in the latest edition of SugarCRM:


What you should expect with your SugarCRM Free Trial Download?

  • SugarCRM Security Roles
  • Administrator Customizations
  • Mobile Login to Sugar
  • Social Media Access (ie. Facebook integration)
  • Test Data for users to review SugarCRM Manager Reports
  • Workflow samples within the Sugar Admin section


Microsoft Dynamics CRM Free Trial AccountFree 30-Day Trial of MS Dynamics CRM

Are you considering Microsoft Dynamics CRM? You can test it before you purchase!

This no-cost no-obligation 30 day free trial below allows you to kickoff your Microsoft CRM examination and test drive Microsoft’s award winning CRM platform – free for 30 days.

This trial account includes the complete edition function set – so feel free to take it for a spin! Dynamics CRM is simple to get going – simply register below.

==>Register for 30 day Trial of Microsoft CRM<==


For further reading…

Salesforce versus MS Dynamics CRM – CRM Cloud Software – This article shows details of how the reporting and dashboard engines of Microsoft CRM and Salesforce.com are different. Pro’s and Con’s are evaluated.

Microsoft versus Salesforce versus….Google CRM? – Erika Morphy … – Microsoft released its on-premise version of Dynamics CRM 2011 this week following the roll out last month of the hosted version. Both are robust with.



About the author

Cliff Ford Author: Cliff Ford. CRM Solution Comparison has provided CRM cloud software reviews and evaluations for several years. Our staff of CRM certified partners implements, tests and uses the various systems discussed within this blog. We have created a number of excellent CRM comparison and evaluation tools that we provide our readers. Google

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