Microsoft CRM’s Key Business Technology Functions
Business Requirements Dictate CRM Requirements
Each business is dynamic and every company has its own unique values and opportunities. In response to this, a true CRM system should have the flexibility needed to deal with ongoing and distinct business needs. Microsoft CRM allows users to choose how you deploy and how you operate the CRM system so that you can customize the implementation to match the business process.
Below are the top business features within Microsoft CRM.
ADVANCED ENTITY RELATIONSHIP MODELING
Model your business relationships.
More flexible entity relationships in Microsoft Dynamics CRM 4.0 enable businesses to more accurately and easily model their business. For example, a healthcare company might run several hospitals while also employing doctors who work at more than one of the hospitals. Microsoft Dynamics CRM 4.0 supports many-to-many relationships like this one out of the box. In addition, the application provides support for self-referential relationship hierarchies, for example, where a case may have sub-cases related to it.
Provide smarter navigation to users.
Each organization has its own way of using CRM. You can now easily define the layout of the left navigation pane in Microsoft Dynamics CRM 4.0 so that it exposes only the functionality that your users need. Access to navigation items is role-based, so that users can focus on items that are relevant to their job.
DEVICE CLIENT ACCESS LICENSE
License your devices.
A new licensing option in Microsoft Dynamics CRM 4.0 provides support for organizations where multiple users access their CRM application from the same device. The new device client access license (CAL) enables organizations to license Microsoft Dynamics CRM 4.0 on a per-device basis no matter how many users work with that device, providing you with flexibility in how you license your CRM application. User CALs are also still available, and can be mixed with device CALs so each business can create the licensing model that best suits their needs.
READ-ONLY CLIENT ACCESS LICENSE
License your light users.
Read-only licensing in Microsoft Dynamics CRM 4.0 enables organizations to more easily support the needs of users who require only limited access to CRM data. The new read-only CAL supports users, such as analysts or executives, who don’t work in Microsoft Dynamics CRM 4.0 every day but still require access to CRM data. Read-only licenses can be mixed with full-use licenses so you can create the licensing model that best suits your needs.
With this tool, you will be able to compare the Total Cost of Ownership (TCO) of more than 10 of the top CRM systems.
The comparison calculator includes the following CRM software systems: Microsoft Dynamics CRM, Salesforce.com, SugarCRM, Saleslogix, Sage CRM, Sage ACT, and more…
You will be able to plug in your numbers and compare the results between various CRM systems. This tool was created by CRM professionals – and is now available to our readers.
With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.
With this excel tool, you will be able to compare the features and details of the top CRM systems.
You will be able to compare and evaluate the following CRM business software systems: Microsoft Dynamics CRM, Infusion, Goldmine, Saleslogix, and more…
CRM evaluation topics include: Matrix of Features, Price/Licensing, Available Entities/Modules, Network/Hardware Platforms, and more…
You will be able to view the pros and cons of these CRM solutions side by side – and compare the strengths and weaknesses of these various CRM systems. This tool was created by CRM experts – and is now available to our readers.
Using this Excel spreadsheet tool, you will be empowered to recognize the chief differences between almost 10 of the top CRM systems, including Sage SalesLogix, Microsoft Dynamics CRM, Pivotal, GoldMine, Sage ACT! and more.
CRM Comparison Topics include:
- CRM Features
- Costs and Pricing (Licensing, etc..)
- Entities and Modules (e.g. SFA, Marketing, Service, etc)
- Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more.
- Network and Hardware (Microsoft, Linux, etc…)
NAICS and Industry information
Comparison Webinar: Microsoft CRM 2011 vs Salesforce.com
This comparison between Salesforce.com and Microsoft Dynamics CRM 2011 will assist you in your CRM evaluation. To view the on-demand webinar, click the image below.