Microsoft CRM Provides Administration Features
Microsoft Dynamics CRM Administration Features
Microsoft Dynamics CRM includes monitoring tools that provide MS CRM administrators valuable insight into how the CRM software system is functioning as well as diagnostic tools to help identify and troubleshoot issues rapidly and effectively.
- Ability to monitor jobs
- Ability to monitor and diagnose the environment
- Ability for end users to report and diagnose the system themselves
- Ability to quickly access the troubleshooting file
Microsoft Dynamics CRM 2011 Administration
CRM SYSTEM JOB MONITOR
You can track and monitor asynchronous processes.
Microsoft Dynamics CRM gives administrators superior visibility into system and data management jobs. Process status viewers enable administrators to efficiently monitor the functioning of asynchronous processes including data imports, workflows, and duplicate checking. This keeps administrators better informed as to the functioning of the CRM system and makes it easier to diagnose issues.
CRM MONITORING AND DIAGNOSTICS
You can diagnose your environment.
With new diagnostic tools, it is easier than ever to get a clear picture of how well the CRM system is running. Diagnostic tools provide administrators with a broad set of alerts and warnings to help detect and resolve issues with the CRM system, including detection of unsupported confi gurations, before they result in outages.
OFFICE CLIENT DIAGNOSTIC TOOLS AND REPORTS
You can empower your end users to support themselves.
Microsoft Dynamics CRM gives end users new tools to diagnose and fix problems when working in Office Outlook. The Office Client Diagnostics Tools and Diagnostic Reports empower users to test for common issues and, if a fix is available, to apply it with the click of a button.
CRM CLIENT TRACING AND TROUBLESHOOTING FILE
You can streamline client troubleshooting.
With the advanced troubleshooting features of Office Client Diagnostics, IT support professionals are better able to help end users resolve support issues. End users can enable tracing to assist with troubleshooting and can create a troubleshooting file for support staff so they have the right information to help solve problems fast.
Video comparing Microsoft CRM 2011 vs Salesforce.com
This contrast between Salesforce.com and Microsoft Dynamics CRM 2011 will assist you in your CRM evaluation. To view the on-demand webinar, click the image below.
Microsoft CRM Admininstration and User Features