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Oracle OnDemand CRM – Quick Review

Written By: Cliff Ford on August 30, 2012 No Comment

Oracle OnDemand – CRM Review of Pros and Cons

Many medium and large companies have their IT and software operations supported by Oracle, but does that mean that they will automatically benefit from using Oracle OnDemand as a CRM solution? Oracle acquired this CRM from Siebel as a response to the market shift towards wholesome solutions that integrated CRM, and before long, they realized that they would have to invest some more in it if it was to compete with other CRM solutions in the market.

Oracle OnDemand Features

It comes with the best features that any good CRM software will have. With a basic suite, you will get:

  • Sales, marketing, call center, analytics, customer management, partner relationship management and even mobile management.
  • All these come with “contextual intelligence”, an inbuilt functionality that analyzes data for you so that more strategic decisions can be made using the results. The analysis is able to do historical comparisons that businesses can use to see trends.
  • A customizable industrial module is available.

Compared to other similar products in the market, this is an excellent set of features, and anyone looking for a CRM solution will do well with Oracle OnDemand.

Oracle OnDemand CRM – Pros and Cons

  • Initially, Oracle solutions were based on IBM servers, but business conflict forced this to come to an end. Many people who were on their CRM solution by then were worried, but Oracle has moved all its hosting to a new, self-managed central server in Austin.
  • Some people feel that it is not very flexible, and these are those who run businesses that have more than 1,000 employees. It can hold only 3 custom objects as once, but speculation has it that the company is working on this to make it a multi-tenant host model.

While these 2 weaknesses might give you second thoughts, Oracle OnDemand remains one of the best CRM solutions, especially if the rest of your operations are Oracle-based.

Oracle OnDemand Feature Set

Overview of Oracle OnDemand CRM

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Using this tool, you will be able to review the potential price factors in the Online vs OnPremise CRM deployment options.

This chart addresses multiple CRM rollout concept.

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With this matrix, users will also be enabled to enter your costs and evaluate the numbers between multiple CRM implementation models.

CRM Feature Comparison List:

  1. CRM Features
  2. User Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more).
  3. Entities (e.g. SFA, Marketing, Service, etc)
  4. Hardware (Microsoft, Linux, etc…)
  5. Costs (Subscriptions,Licensing, etc..)
  6. NAICS information
  7. and more…

For further reading…

About the author

Cliff Ford Author: Cliff Ford. CRM Solution Comparison has provided CRM cloud software reviews and evaluations for several years. Our staff of CRM certified partners implements, tests and uses the various systems discussed within this blog. We have created a number of excellent CRM comparison and evaluation tools that we provide our readers. Google

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