Home » Costs, Pricing and TCO (Total Cost of Ownership), CRM Comparison, Microsoft CRM, Salesforce

Salesforce Cost and Microsoft CRM Costs – Compared and Contrasted with CRM Cost Tool

Written By: Cliff Ford on August 22, 2011 No Comment

CRM Cost

What is the optimal way to evaluate Salesforce Costs and Microsoft CRM Costs? How can business owners best contrast solutions such as  Sage ACT, Salesforce.com, Microsoft Dynamics CRM, SugarCRM, Sage CRM, SalesLogix?

Salesforce Cost

Evaluating the proper CRM Cost for each organization includes many important factors. This is typically referred to as the total cost of ownership. That said, the value of TCO grows when you take into account the life cycle of the actual CRM deployment. Salesforce has proven itself to be a very professional firm as well as a great provider of CRM systems. Yet the greatest knock is whether the Salesforce Cost is too high.

Microsoft CRM Costs

Selecting a low priced CRM system may at first appear to be the smart choice. Yet if that software solution is not able to grow as your business grows, the investment can become more expensive in the long run. While certain CRM packages appear to be licensed at a specific price, please do yourself a favor and ask the right questions about  any additional fees to integrate that CRM software with other solutions, or for mobile integration.

Microsoft Dynamics CRM has come in with very competitive pricing. They are clearly targeting Salesforce defectors.  Their ambition is market share and they are achieving this with Microsoft CRM Costs that makes them competitive – even with other great products such as Sugar and Sage ACT.

With the abundance of comparison options available in the world of CRM, the list below contains the keys for choosing the appropriate CRM for your organization:

  1. Software Licensing. This is typically per Named User. Some CRM solutions allow for concurrent licensing. This can be very valuable for shift work. For example, if you own 100 Concurrent Licenses, you can have many 200+ Named Users, but only the first 100 can log in. Every user after that will not be able to log into the system..
  2. Upgrade Pricing. Some CRM tools allow you to purchase future upgrades at a discounted price now.
  3. Support Plans. You might need to pay extra to get real help beyond your initial 30-60 day window.
  4. Maintenance. Often handled together, some handle these items separately. Be aware that some CRM solutions will not allow you to purchase additional licenses if you do not pay the annual Maintenance and Support. Even if you OWN the license. Read the fine print. Better yet, just call us for the details.
  5. Server Hardware. This means hardware, software and virtual. What about Terminal Servers? What about Web Servers and Sync Servers. There’s a world of options out there. Just make sure you clarify things before investing! If you need advice, give us a call.
  6. IT Staffing. If you plan on installing and running your CRM within your own IT environment, don’t forget to consider the additional IT Support costs this carries.
  7. Database. Some CRM solutions require a separate server license for every unique database! Think long and hard about how many separate databases you need. If your need multiple databases, then call us to find out what your best bets are!
  8. Implementation and Upgrade manpower. One of the most overlooked costs is the annual (or quarterly in some cases) hardware upgrade. You might think that you won’t need to touch your computer to upgrade your licenses for the next 3 years – and you might be right. How can you tell? take a survey of how new your laptops are, what version of Microsoft Office you are on, and how many mobile devices you have used in the last 3 years.
  9. Time Costs. We recommend planning your costs for at least a 3 year period of time. Even if you just need a starter kit, take time to consider all the questions on this list. These items may very well become relevant within the firs 2 years.
  10. Cost of Data Extraction. What happens if you want to switch CRM tools? Not always easy. This is especially true if you are on a “free version“. Some free versions do not allow for data extraction. That’s their hook! If you want to ever remove your data, you will need to upgrade (for at least a year) to a cost-based plan. That means paying up front for a year - even if you simply want to extract your data now.
  11. Mobile Phone Integration. Not everyone offers the same Mobile synchronization possibilities at the same price. Do you need it for a one-time cost of $50 or less? Or do you prefer more features for a monthly price?
  12. Reports. How difficult is it to get those reports you need? Do you need to pay a Crystal Reports consultant for each report? Or is there a simple, user-friendly reporting tool or dashboard built in?
  13. Portal Access. Not all CRM packages include a customer portal. And the prices vary quite a bit.
  14. Quotation Integration. Some built in quoting tools sound good until you start using them. Our advice is to test them before investing.
  15. Campaign  and Email Management. Rarely are true campaign tools free! So if you need this, find out what your options are before selecting! Usually there is a limit to how many emails you can send out before being charged more.
  16. User Adoption. You might invest into the slickest CRM available. But if it isn’t intuitive, you might have just wasted your money. The most overlooked factor in most CRM implementations is user adoption. -

Free Download - CRM Excel Tool - TCO CalculatorCRM Cost Calculator – Free Tool

With this CRM Cost tool, you will be able to compare the Total Cost of Ownership (TCO) of almost a doqen key CRM systems.

The comparison calculator includes the following CRM software systems: Microsoft Dynamics CRM, Salesforce.com, SugarCRM, Saleslogix, Sage CRM, Sage ACT, and more…

You will be able to plug in your numbers and compare the results between various CRM systems. This tool was created by CRM professionals – and is now available to our readers.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

==>Click HERE to Download and Access the CRM calculation and comparison tool<==

TCO line items include:

  1. Staffing
  2. Mobile
  3. Licensing
  4. User price
  5. Network
  6. Rollout/Implementation
  7. Support
  8. Hardware (incl. Server and Users)
  9. and more…

Free Download - CRM Excel Tool - CRM Feature ComparisonFree Download: CRM Feature Comparison

With this spreadsheet tool, you will be able to compare the features and details of the top CRM systems.

You will be able to compare and evaluate the following CRM business software systems: Microsoft Dynamics CRM, Infusion, Goldmine, Saleslogix, and more…

CRM evaluation topics include: Matrix of Features, Price/Licensing, Available Entities/Modules, Network/Hardware Platforms, and more…

You will be able to view the pros and cons of these CRM solutions side by side – and compare the strengths and weaknesses of these various CRM systems. This tool was created by CRM experts – and is now available to our readers.

Using this Excel spreadsheet tool, you will be empowered to recognize the chief differences between almost 10 of the top CRM systems, including Sage SalesLogix, Microsoft Dynamics CRM, Pivotal, GoldMine, Sage ACT! and more.

==>Click HERE to Access the CRM Excel tool<==

CRM Comparison Topics include:

  1. CRM Features
  2. Feature Details (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more).
  3. Entities and Modules (e.g. SFA, Marketing, Service, etc)
  4. Network and Hardware (Microsoft, Linux, etc…)
  5. Costs and Pricing (Licensing, etc..)
  6. Industry/SIC/NAICS information

Free Download - CRM Excel Tool - CRM Price ComparisonMicrosoft CRM Costs and Salesforce Costs – Free CRM Comparison Tool for Online vs On-Premise

With this excel tool, you will be able to compare the various Cost factors in the Online and On-Premise CRM deployment models.

This tool addresses various CRM deployment models, including (a) Online vs On-Premise, (b) SaaS vs Licensing and (c) Hosted vs Installed CRM.

==>Click HERE to Download the CRM Pricing spreadsheet tool<==

With this tool, you will also be able to plug in your numbers and compare the results between various CRM implementation options. This tool was created by CRM gold partners – and is now available to our readers.

Free Download CRM Implementation Partner Selection Whitepaper

Webinar: Dynamics CRM 2011 vs Salesforce

This comparison between Salesforce Costs and Microsoft CRM Costs will assist you in your CRM review. To check out the on-demand webinar, click the image below.

CRM Webinar - Microsoft Dynamics CRM vs Salesforce.com

About the author

Cliff Ford Author: Cliff Ford. CRM Solution Comparison has provided CRM cloud software reviews and evaluations for several years. Our staff of CRM certified partners implements, tests and uses the various systems discussed within this blog. We have created a number of excellent CRM comparison and evaluation tools that we provide our readers. Google

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