SugarCRM Comparison List and Matrix
Sugar CRM Subscription and Pricing plans
Sugar CRM previously had 2 paid subscription models. But in the last 12 months, Sugar has shifted into 4 paid subscription options. This mimics closely the offering of Salesforce.com. And across the board, the feature set for each pricing level compares favorably for Sugar.
Sugar CRM Professional Edition
Sugar CRM Professional Edition includes social CRM, full sales, marketing and support automation, e-mail integration, list and chart reporting, team selling, advanced security, and workflow automation.
It also includes Support for up to 22 languages, unlimited API calls, and even regular back-ups of your customer data. Users also have the option to deploy online in the cloud or on their own network.
Sugar CRM Corporate Edition
Sugar Corporate Edition includes everything in the Professional Edition. Users now can also access Sugar Mobile Plus. Storage limits increase from 15 to 30 GB and Technical support times increase from 8 hours to 12 hours M-F.
Sugar CRM Enterprise Edition
Sugar CRM Enterprise Edition is big jump. New features include the Offline client – which allows users to have an offline copy of the database and thus work even while in an airplane. The customer self-service portal is also another great addition in the Enterprise edition. This portal allows customers to be provided a login to a portal and view data that the SugarCRM administrator has configured for them to be able to view. Storage size increases from 30GB to 60GB as well. This version also supports Oracle as the database (not only MS SQL). Phone support is another nice addition.
Sugar CRM Ultimate Edition
The Ultimate Edition of SugarCRM introduces the Lotus Domino Server integration as well as a robust increase in storage capacity – from 60GB to 250GB. Support also jumps from 12 hours a day M-F to 24×7 telephone and email support.
Sugar CRM Edition Comparison Matrix
The chart below compares and contrasts the features within the various versions of Sugar.
|Subscription Pricing||$360 per
|Reporting & Dashboards||Yes||Yes||Yes||Yes|
|Support for 22 languages||Yes||Yes||Yes||Yes|
|Unlimited API calls||Yes||Yes||Yes||Yes|
|Mobile Integration||Sugar Mobile||Sugar Mobile Plus||Sugar Mobile Plus||Sugar Mobile Plus|
|Offline Client||No||No||Offline Client||Offline Client|
|Plug-In For Lotus Notes||No||No||Yes||Yes|
|Storage||15 GB||30 GB||60 GB||250 GB|
|Database Support||MS SQL||MS SQL||Oracle & MS SQL||Oracle & MS SQL|
|Support Portal Access||Yes||Yes||Yes||Yes|
|Response Time SLA||8×5, 4hr||12×5, 2hr||12×5, 2hr||24×7, 1hr|
|Unlimited Support Cases||Yes||Yes||Yes||Yes|
|Health Check||No||No||Health Check||Go-live & Developer Support, Assigned Support Rep, Extended Health Check|
With this cost comparison tool, you will be able to compare the Total Cost of Ownership (TCO) of more than 10 of the top CRM systems.
The comparison calculator includes the following CRM software systems: SugarCRM, Microsoft CRM, Salesforce, Saleslogix, Sage CRM, Sage ACT, and more…
You will be able to enter in your numbers and compare the results between various CRM systems. This tool was created by CRM professionals – and is now available to our readers.
With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.
SugarCRM TCO line items include:
- User price
- Hardware (incl. Server and Users)
- and more…
With this excel tool, you will be able to compare the various price factors in the Online and On-Premise CRM deployment models.
This tool addresses various CRM deployment models, including (a) Online vs On-Premise, (b) SaaS vs Licensing and (c) Hosted vs Installed CRM.
With this tool, you will also be able to plug in your numbers and compare the results between various CRM implementation options. This tool was created by CRM gold partners – and is now available to our readers.
Comparison Webinar: Microsoft Dynamics CRM 2011 vs Salesforce.com
This comparison between Salesforce.com and Microsoft Dynamics CRM 2011 will assist you in your CRM evaluation. To view the on-demand webinar, click the image below.
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