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SugarCRM Comparison List and Matrix

Written By: Cliff Ford on August 30, 2011 No Comment

Sugar CRM Subscription and Pricing plans

Sugar CRM previously had 2 paid subscription models. But in the last 12 months, Sugar has shifted into 4 paid subscription options. This mimics closely the offering of Salesforce.com. And across the board, the feature set for each pricing level compares favorably for Sugar.

Sugar CRM Professional Edition

Sugar CRM Professional Edition includes social CRM, full sales, marketing and support automation, e-mail integration, list and chart reporting, team selling, advanced security, and workflow automation.

It also includes Support for up to 22 languages, unlimited API calls, and even regular back-ups of your customer data. Users also have the option to deploy online in the cloud or on their own network.

Sugar CRM Corporate Edition

Sugar Corporate Edition includes everything in the Professional Edition. Users now can also access Sugar Mobile Plus. Storage limits increase from 15 to 30 GB and Technical support times increase from 8 hours to 12 hours M-F.

Sugar CRM Enterprise Edition

Sugar CRM Enterprise Edition is  big jump. New features include the Offline client – which allows users to have an offline copy of the database and thus work even while in an airplane. The customer self-service portal is also another great addition in the Enterprise edition. This portal allows customers to be provided a login to a portal and view data that the SugarCRM administrator has configured for them to be able to view. Storage size increases from 30GB to 60GB as well. This version also supports Oracle as the database (not only MS SQL). Phone support is another nice addition.

Sugar CRM Ultimate Edition

The Ultimate Edition of SugarCRM introduces the Lotus Domino Server integration as well as a robust increase in storage capacity – from 60GB to 250GB. Support also jumps from 12 hours a day M-F to 24×7 telephone and email support.

Sugar CRM Edition Comparison Matrix

The chart below compares and contrasts the features within the various versions of Sugar.

 

Sugar Professional

Sugar Corporate

Sugar Enterprise

Sugar
Ultimate

Subscription Pricing $360 per
user/year
$540 per
user/year
$720 per
user/year
$1,200 per
user/year
         
Sales automation Yes Yes Yes Yes
Marketing automation Yes Yes Yes Yes
Support automation Yes Yes Yes Yes
E-mail integration Yes Yes Yes Yes
Reporting & Dashboards Yes Yes Yes Yes
Team selling Yes Yes Yes Yes
Advanced security Yes Yes Yes Yes
Workflow automation Yes Yes Yes Yes
Social CRM Yes Yes Yes Yes
Support for 22 languages Yes Yes Yes Yes
Unlimited API calls Yes Yes Yes Yes
Regular Back-ups Yes Yes Yes Yes
Online deployment Yes Yes Yes Yes
On-Premise deployment Yes Yes Yes Yes
         
Mobile Integration Sugar Mobile Sugar Mobile Plus Sugar Mobile Plus Sugar Mobile Plus
Offline Client No No Offline Client Offline Client
Reporting Standard Standard Enterprise Enterprise
Self-Service Portal No No Yes Yes
Plug-In For Lotus Notes No No Yes Yes
         
Storage 15 GB 30 GB 60 GB 250 GB
Database Support MS SQL MS SQL Oracle & MS SQL Oracle & MS SQL
         
Supported Contacts 2 3 4 5
Email Support Yes Yes Yes Yes
Support Portal Access Yes Yes Yes Yes
Response Time SLA 8×5, 4hr 12×5, 2hr 12×5, 2hr 24×7, 1hr
Unlimited Support Cases Yes Yes Yes Yes
Phone Support No No Yes Yes
Health Check No No Health Check Go-live & Developer Support, Assigned Support Rep, Extended Health Check

 

Free Download - CRM Excel Tool - TCO CalculatorFree Salesforce vs Sugar vs ACT Cost Calculator

With this cost comparison tool, you will be able to compare the Total Cost of Ownership (TCO) of more than 10 of the top CRM systems.

The comparison calculator includes the following CRM software systems: SugarCRM, Microsoft CRM, Salesforce, Saleslogix, Sage CRM, Sage ACT, and more…

You will be able to enter in your numbers and compare the results between various CRM systems. This tool was created by CRM professionals – and is now available to our readers.

With this tool, you will be able to identify the key TCO line items that are relevant for any CRM implementation. We have also included data for comparing CRM software systems such as Microsoft CRM, Salesforce.com, SugarCRM, Sage CRM, Sage SalesLogix and more. You will be able to view the 3 Year and 5 Year Total Cost of Ownership for both SaaS (Online/On-Demand) and Licensed (On-premise) pricing models.

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SugarCRM TCO line items include:

  1. Staffing
  2. Mobile
  3. Licensing
  4. User price
  5. Network
  6. Rollout/Implementation
  7. Support
  8. Hardware (incl. Server and Users)
  9. and more…

Free Download - CRM Excel Tool - CRM Price ComparisonDownload Now: Free CRM Pricing Comparison Tool for Cloud vs On-Premise

With this excel tool, you will be able to compare the various price factors in the Online and On-Premise CRM deployment models.

This tool addresses various CRM deployment models, including (a) Online vs On-Premise, (b) SaaS vs Licensing and (c) Hosted vs Installed CRM.

==>Click HERE to Access the CRM spreadsheet comparison tool<==

With this tool, you will also be able to plug in your numbers and compare the results between various CRM implementation options. This tool was created by CRM gold partners – and is now available to our readers.

Comparison Webinar: Microsoft Dynamics CRM 2011 vs Salesforce.com

This comparison between Salesforce.com and Microsoft Dynamics CRM 2011 will assist you in your CRM evaluation. To view the on-demand webinar, click the image below.

CRM Webinar - Microsoft Dynamics CRM vs Salesforce.com

About the author

Cliff Ford Author: Cliff Ford. CRM Solution Comparison has provided CRM cloud software reviews and evaluations for several years. Our staff of CRM certified partners implements, tests and uses the various systems discussed within this blog. We have created a number of excellent CRM comparison and evaluation tools that we provide our readers. Google

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