SugarCRM and Microsoft CRM Comparison and Review
SugarCRM: Microsoft and Salesforce have a new competitor
In this article we consider the relative merits of Microsoft CRM as opposed to Sugar CRM. The comparison websites provide superficial differences but you have to ensure that you get bespoke solutions. Both these solutions have been classified under the unitary umbrella of the magic quadrant but they have specific qualities that add different aspects to their SFA operations.
SugarCRM has been identified as one of the leaders in a niche of 9 products. It is particularly targeted towards the top sales executives who are looking to define their vision using the latest technology. Once a vision has been established then the leaders can delegate and monitor the implementation. The results are assessed according to revenue and earnings. In fact this is the favorite methodology for the top companies.
SugarCRM and Microsoft Dynamics CRM have a focus on North America
It has been found that the market leaders are particularly located in North America where MLM marketing is kicking off. However other great markets include the Asia/Pacific branch and EMEA. The industry is diversified into different niches and there are vertical strands with multiple proof points which can carry more than 500 users at a time.
Niche players at Microsoft and Sugar
SFA functionality tends to work well with Microsoft CRM where the entrepreneur has decided to concentrate on a particular niche. One of the complaints that have been received so far is the possible that critical functional components are excluded from this package. For example it rarely exceeds the 500-user point especially if you are working with different geographical locations. Moreover the Salesforce business execution has not been found to be as effective as the counterpart.
Microsoft CRM Forecasting System
Even where the niche is doing well in terms of providing vendors with consistency, it fails on the test of crossing industries. The sales effectiveness is therefore affected by poor forecasting prospects. Larger enterprises are particularly affected if the software cannot cope with diversified tasks. It is therefore recommended that unique solutions have to be found according to the requirements of the enterprise as a whole.
Comparative studies of MS CRM and Sugar
It is not easy to compare Microsoft CRM and Sugar CRM where the individual qualities are exaggerated. None of them is comprehensive enough to completely replace the alternative. Some of the reports that have attempted to simplify this process include the top 10 sales force automation list. The default is to consider unique business needs and find the program that can best meet them.
From a branding perspective Microsoft CRM has the reputation to match its capabilities. The problem is that it cannot effectively deal with the niche problems that are second nature to its Sugar CRM counterpart. As a minimum you have to set your objectives as an entrepreneur against the reality of the business environment within which you are operating. Sometimes these things will match while at other times they will be completely different. In terms of costs, the differences are negligible so you can probably get away with either option. You are strongly advised to test the systems before buying them.
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Sugar/Microsoft CRM Comparison Topics include:
- Pricing (Licensing, etc..)
- CRM Features
- Feature (Sync, Call Center, Quoting, E-commerce, Lead Management, Security, Workflow, and much more).
- Entities (e.g. SFA, Marketing, Service, etc)
- Network (Microsoft, Linux, etc…)
- Industry/SIC information
Detailed Comparison Webinar: Microsoft CRM and Salesforce
This detailed comparison video between Salesforce.com and Microsoft CRM will assist you in your CRM evaluation. To view the on-demand webinar, click the image below.
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