The size of a company has little to do with the fact that CRM can be used to increase sales and better your customer service and so much more. A number of years back things like computer systems were so high in price that no one thought they would fit into small business. Today every small business going has at least one computer. Don’t think that customer relationship management is just for big business. This simply is not true. CRM can be used in any small business with great results.