One of the greatest factors in choosing the right tool is the ability to compare CRM costs. With the tools provided below we hope to point you in the right direction. Two products that provide a great bang for the buck are SugarCRM and Microsoft CRM. Sugar and Microsoft are both built for the cloud. They are designed with the cloud in mind. That said, both provide the ability to host the data locally in an on-premise environment. Unfortunately Salesforce.com does not provide that flexibility. If you are interested in the longterm Total Cost of Ownership of your CRM software, then you will do yourself a favor and consider Sugar 6 and CRM 2011. The monthly price point for both is the best dollar value in the hosted CRM industry. With the cloud, instead of having to pay for IT resources to sonsistently upgrade your system from version to version. you are able to invest that money otherwise.