Apparently, what sets SugarCRM apart from its competition in conducting a CRM Comparison is the fact that its underlying database structure makes it totally different by allowing customers to have their own database system. Other CRM solutions such as Salesforce.com are built on a multi-tenant SaaS data model which allows for several users to share only a single underlying database. This type of structure was designed 10 years ago, when legacy database technology entails huge expenses when being scaled horizontally. Recent databases such as MySQL are configured for cloud computing and does not cost that much when running a huge and horizontally-scaled architecture such as SugarCRM. This accounts for a lot of credit because customers would always demand the privilege of privacy especially when conducting their business affairs.