Typically, one of the main concerns for selecting a CRM solution in the market is to provide in-depth views and analysis of the sales prospects and opportunitiess. Sage ACT! addresses this very well in the SMB market and makes sure that business marketing demands for its users are met.
However, SugarCRM has developed a sales pipeline that is considered by some to be more updated and responsive – especially in the web/online environment. It provides tracking of contacts and opportunities with proper monitoring of the accounts on the dashboards. In contrast to Salesforce, SugarCRM creates a distinct database instance for each customer instead of forcing all online customers to share a single, massive database pool.